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FAQ2020-06-26T15:22:40+00:00
[Q] I’m new to essential oils. How are they used?2020-06-27T03:10:16+00:00

[A] Each bottle of Young Living essential oil is labeled with directions for how that oil can be used, and these directions vary based on location. Please consult with the product label for appropriate use directions.

[Q] What’s the difference between Young Living’s traditional essential oils and Vitality™ essential oils?2020-06-27T03:11:24+00:00

[A] Young Living’s large product line includes items that you can use in nearly any aspect of your life. These products are generally labeled for topical/aromatic, dietary, or cleaning usage. While all our oils meet our Seed to Seal® promise and exacting testing for purity and safety, our traditional essential oils are intended for topical/aromatic use, and our Vitality oils are intended for internal consumption. This distinction allows Young Living and our members to freely share the dietary and culinary benefits of our oils, thanks to Vitality’s clearly labeled dietary instructions.

[Q] I see the term “carrier oil” used in several places. What is a carrier oil, what does it do, and why should I use it?2020-06-27T03:13:08+00:00

[A] A carrier oil is a vegetable oil—such as coconut oil, olive oil, or grapeseed oil—that can be used to dilute essential oils. Young Living’s V-6™ Vegetable Oil Complex is an excellent carrier oil for all applications.

Carrier oils ensure that essential oils applied topically are comfortable to the skin. Dilution with a carrier oil does not dilute the effect of the essential oil. In fact, it prevents waste due to excessive application. Look for dilution ratios on Young Living essential oil bottles.

Vegetable shortening, butter, margarine, or petroleum derivatives (such as mineral oil, baby oil, and petroleum jelly) should never be used as carrier oils.

[Q] What is a “hot oil”?2020-06-27T03:14:00+00:00

[A] “Hot oils” are oils that can cause a hot or warming sensation when applied to the skin. Examples of hot oils and blends include Cinnamon, Clove, Lemongrass, Oregano, Thyme, Exodus II™, and Thieves®. For some people, Peppermint’s cooling sensation can be too intense.

Young Living recommends using a patch test procedure prior to first use. To perform a patch test, apply 1–2 drops of essential oil to a patch of skin such as the forearm. Observe that area of skin over the course of 1–2 hours for any noticeable reaction; however, reactions occur usually within 5–10 minutes. If you experience a hot or burning sensation or develop a rash, add V-6 or another carrier oil to the affected area as often as needed.

[Q] What if I experience skin discomfort or irritation?2020-06-27T03:14:55+00:00

[A] If discomfort or irritation occurs, stop using the essential oil and apply V-6 or another carrier oil to the affected area. If a rash occurs, this may be a sign of detoxification. Drink adequate water to encourage the release and removal of toxins in your body. Toxins present in petrochemical-based soaps and skin care products, detergents, and perfumes may trigger some of the detoxification reactions. Consider discontinuing these agents if a reaction occurs. Before using the essential oil again, perform a patch test (see above under “What is a “hot oil?”) and dilute with a carrier oil as needed.

Be aware that some documents suggest diluting the oil with water, but water actually drives oil into the skin and eyes. Never use water in an attempt to flush the oil off of the skin, as this may increase discomfort. If essential oil gets in your eye, flush with V-6 or another carrier oil as quickly as possible to alleviate any discomfort. If eye discomfort does not subside within 5 minutes, seek medical attention.

[Q] Can essential oils be applied to sensitive areas?2020-06-27T03:15:29+00:00

[A] Avoid contacting sensitive areas such as eyes, ears, genitals, and mucous membranes with essential oils. If you choose to use the oil in any sensitive area, dilute 1 drop of the essential oil with 5–10 drops of V-6 or another carrier oil.

[Q] How often can essential oils be applied? How much do I use?2020-06-27T03:16:03+00:00

[A] Follow the proper usage instructions printed on each essential oil label. Essential oils are very powerful, so start low and go slow. Excessive use of essential oils may increase the risk for adverse reactions. In most cases, 1–2 drops are adequate, and using more may waste product. Depending on the essential oil, you can gradually build up to 3–4 uses per day, if desired.

[Q] Can essential oils be used during pregnancy or while nursing?2020-06-27T03:16:34+00:00

[A] As with any medical condition, we strongly recommended that prior to using essential oils, you seek the advice and recommendation of a competent, trained health care advisor who is experienced in essential oil usage. Some people choose to avoid overuse and excessive use of Clary Sage (Salvia sclarea), Sage (Salvia officinalis), Idaho Tansy (Tanacetum vulgare), Hyssop (Hyssopus officinalis), Fennel (Foeniculum vulgare), and Wintergreen (Gaultheria procumbens), as well as the blends and supplements that contain these oils.

[Q] Can essential oils be used on children?2020-06-27T03:17:14+00:00

[A] Many essential oils are appropriate for use on children but should be diluted with a carrier oil prior to use. Some Young Living products come prediluted with carrier oil, as indicated on product labels, and are intended for direct application on children. You can dilute 1–2 drops of essential oil such as SleepyIze™, RutaVaLa™, Gentle Baby™, and Peace & Calming® with a carrier oil and apply to the bottoms of the feet.

[Q] How does exposure to sun affect essential oil use?2020-06-27T03:18:07+00:00

[A] Some essential oils, especially citrus oils, contain natural molecules that react with sunlight (UV light) and cause a sensitivity reaction. Young Living labels the essential oils and oil blends that contain these compounds with a warning to avoid sun/UV light for 12–48 hours after applying. Always use caution when starting to use a new oil. To reduce the risk of sensitivity, use patch testing (see above under “What is a “hot oil?”), dilute, and apply the oil to skin that will not be exposed to sun/UV light. Young Living formulates its beauty and cosmetic products to remove sun-sensitizing agents to reduce the risk of sun sensitivity.

[Q] What about the use of essential oils if I have a medical condition? Can essential oils interact with prescription medications?2020-06-27T03:18:43+00:00

[A] If you have a disease or medical condition or are using a prescription medication, it is recommended that prior to using an essential oil, you consult with a health care advisor who has experience with essential oils. Seek the advice of the prescribing physician and a pharmacist about potential interactions between any medication and essential oils.

[Q] How can I cancel my order?2020-06-27T03:36:40+00:00

[A] If your item has already been shipped out and you are not able to cancel.

[Q] How can I change my shipping address?2020-06-27T04:56:58+00:00

[A] By default, the last used shipping address will be saved into to your D’Haven account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

[Q] How do I create new account?2020-06-27T03:52:20+00:00

[A] Please visit to home page. By creating an account, you agree to D’Haven’s Terms of Use and Privacy Policy.

[Q] How long will it take for my order to arrive after I make payment?2020-06-27T04:57:10+00:00

[A] If you ship your orders within Singapore, you should expect to receive your orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

[Q] What is the accumulated delivery fee for? How much is the handling fee?2020-06-27T04:57:16+00:00

The flat-rate handling fee is S$5.99 and it is only applicable to normal products.

[Q] How do I make payment using PAYPAL? How does it work?2020-06-27T04:57:21+00:00

[A] Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to D’Haven.com system for your order.

It’s fast, easy & secure.

[Q] What are the payment methods available?2020-06-27T04:57:28+00:00

[A] At the moment, we only accept Credit/Debit cards and Paypal payments.

[Q] Can I pay using PAYPAL without a PAYPAL account?2020-06-27T04:57:36+00:00

[A] Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

[Q] Why must I make payment immediately at cheakout?2020-06-27T04:57:41+00:00

[A] Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.

[Q] What Happens if there’s been a delivery mishap to my order? (Damaged or lost delivery)2020-06-27T04:57:45+00:00

[A] We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at [email protected].

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the product you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

3. In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we’ll re-send the correct product to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to [email protected] and after which, kindly give us a call at (+65) 85187272 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

[Q] I am having problems accessing D’Haven website. Some of the pages look weird. Am I using the right browser?2020-06-27T04:57:48+00:00

[A] As D’haven official website uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access our website:

1. Microsoft Internet Explorer Version 10 onwards.

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/
In addition, please ensure that your Javascript and Cookie is enabled on your browser.

[Q] How can I track my orders & payment?2020-06-27T04:57:52+00:00

[A] After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).

[Q] How do I cancel my orders before I make a payment?2020-06-27T04:57:56+00:00

[A] After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

[Q] How do you ship my online orders?2020-06-27T04:57:59+00:00

[A] We ship via Singapore Post. Please check out this page for important details. We would appreciate your understanding if we are unable to ship everything together in a single parcel due to the physical features of the products.

All international orders will be sent as registered articles provided the service is available for the country of destination. Your package will require a signature on receipt, enhancing the security of your delivery.

We will email you a tracking number which you can use to track the movement of your registered article here.

[Q] Incomplete addresses, wrong addresses?2020-06-27T04:58:04+00:00

[A] Please write to us immediately if you spot an error with your mailing address. We are not psychic and we wouldn’t know. Mistakes in the mailing address would result in failed delivery by Singpost, and we would need to collect an additional shipping and handling charge of S$5.99 to re-send your order.